How Marking.ai handles your work

For students

Your teacher uploads your work, our software suggests a mark and feedback, and your teacher decides. We keep your name as it appears on your work, your class or year group, your work itself, what our software read your answers as, your marks and feedback, and - only if your teacher added it to send you your feedback - your email address.

Sometimes a teacher gives you a link to upload your own work: you type your name and upload your file, we record your device's internet address for about a day only to stop the page being misused, and you will not see any marks on that page. If you get your results by email, it comes from your teacher and we do not check whether you opened it - we turned that off deliberately, because students are often under 18.

Things we promise

We will never send you advertising; your email is used to send your feedback and nothing else. We never sell your information. We do not use your work to train artificial intelligence - your work is used to mark your work, and that is all. And we do not build a profile of you.

If you want to see what we have, or ask us to delete it, ask your school first - they hold your record and they decide. You can also write to us at privacy@marking.ai and we will help, and tell your school.

For parents and carers

In data protection terms your child's school is the controller and we are the processor: the school decides what is uploaded and why, and we act on its instructions, so requests about your child's records should go to the school first. The one exception is where a student uses an upload or results link or gets feedback by email - for that direct interaction we treat ourselves as a controller, and the promises on this page apply to us.

Your child's work is stored in the European Union, in Frankfurt. Marking.ai is a South African company and our staff access the systems remotely for support. Our marking uses artificial intelligence supplied by Google, and under our agreement Google does not use your child's work to improve its own models. We keep a set of examples to test how accurate our marking is, which can include a copy of a submission - that is testing, not training, and schools can opt out. Work is kept while the school's account exists and deleted or returned within 30 days of the school asking; deleting work in the product removes it from the account straight away, and permanent deletion is something we do on request.

If you are unhappy, speak to the school first, or write to us at privacy@marking.ai. You can also complain to your data protection regulator: in the UK the Information Commissioner's Office, in South Africa the Information Regulator, or in the EEA your national supervisory authority.

Marking.ai (Pty) Ltd, registration number 2024/023842/07, Unit 60, 32 Witney Street, Bryanston, Sandton, Gauteng, 2191, South Africa. Information Officer: Jamie Rood. Contact: privacy@marking.ai.