Terms and conditions
These terms govern your use of Marking.ai. Schools buying a licence contract on our School Site Licence and Data Processing Addendum instead, which take precedence where they differ. Last updated 22 August 2026.
What are the terms of using Marking.ai?
Marking.ai assists teachers in marking student work: the AI transcribes answers, proposes marks against your marking guide and drafts feedback, and a teacher reviews and approves everything. You must be 18 to hold an account, you are responsible for having a lawful basis for the student work you upload, and you must review AI-proposed marks before releasing them. Plans are measured in submissions; a first subscription payment carries a 14-day money-back period, and individual subscriptions are sold through Lemon Squeezy as merchant of record. Our liability is capped, with the usual carve-outs, and disputes are governed by South African law with arbitration in Johannesburg for individual users.
Who these terms are between
These terms form a contract between you and Marking.ai (Pty) Ltd (registration number 2024/023842/07), incorporated in South Africa. If you are buying a licence for a school, college or multi-academy trust, your agreement is our School Site Licence together with our Data Processing Addendum, and those take precedence over these terms wherever they differ.
Your account
You must be at least 18 to hold an account. Accounts are for teachers and other education professionals and the institutions that employ them. You are responsible for your credentials and for activity under your account, and you may not share a login - invite colleagues instead, which costs nothing extra.
The service
Marking.ai is a tool for a qualified person to use, not a substitute for professional judgement. We may change features, and where a change materially reduces functionality you rely on we will give reasonable notice.
Plans and allowances
The unit is a submission: one student's work, submitted against one assessment, and marked for the first time. Re-marking a question, regenerating feedback, generating class summaries and producing insights and exports do not consume your allowance. Monthly allowances do not roll over; top-ups do not expire and survive cancellation.
Artificial intelligence and your review obligation
Every mark, rationale, annotation and piece of feedback the AI produces is a proposal. You must review it, and nothing reaches a student until you approve it. This is a term of the contract, not only a recommendation: the human review is what keeps marking from being a solely automated decision.
Your responsibilities for student information
You confirm that you act with your school's authority and in line with its data protection policies, and that you have a lawful basis for every student whose work you upload. If you are unsure, remove student names before uploading - the product marks unnamed work normally.
Intellectual property
You keep ownership of your Customer Content - the student work, marking guides and instructions you upload. You own the marks and feedback the service produces from it. We keep ownership of the service itself.
Refunds, liability and governing law
A first subscription payment carries a 14-day money-back period; individual subscriptions are sold through Lemon Squeezy as merchant of record, and Lemon Squeezy processes any refund under its own terms. Our liability is capped at the fees paid in the preceding twelve months subject to a floor, with carve-outs for death or personal injury, fraud, data protection breach and anything that cannot lawfully be limited, and your non-excludable consumer rights are preserved. Individual terms are governed by South African law with AFSA arbitration in Johannesburg, subject to mandatory consumer protections in your country of residence; school licences are governed by the law of England and Wales where the school is UK-established, and South African law otherwise.
The full terms are set out in our signed Terms and Conditions.
Marking.ai (Pty) Ltd, registration number 2024/023842/07, Unit 60, 32 Witney Street, Bryanston, Sandton, Gauteng, 2191, South Africa. Information Officer: Jamie Rood. Contact: privacy@marking.ai.
Assessment terms explained
Plain-English definitions of the vocabulary used on this page.
- AI markingAI marking is the use of artificial intelligence to assess student work against defined criteria - a mark scheme or a teacher's own marking guidelines - and to draft marks and feedback for a teacher to review.
- Assessment for learningAssessment for learning is the practice of using evidence of what students currently understand to decide what to teach next, and to help students see what they need to do to improve.
- Assessment objectivesAssessment objectives are the categories of skill a qualification tests - commonly labelled AO1, AO2 and AO3 - each carrying a defined share of the available marks.
- Comparative judgementComparative judgement is an assessment method in which markers repeatedly choose the better of two pieces of work, and those paired decisions are combined statistically into a rank order.
- Criterion-referenced assessmentCriterion-referenced assessment judges work against defined standards of what a student should know or be able to do, rather than against how other students performed.
- ExemplarAn exemplar is a piece of work - often a real student answer - presented with its marks and commentary to show what a particular standard looks like in practice.
Questions about how we handle school work?
The security pages set out what we hold, where it is processed and who else touches it. If you cannot find an answer there, a person will reply.
